Return Policy

  1. Customer is requested to check all products information, including product model, specification and price prior purchase.
  2. Customer is requested to examine the goods immediately upon delivery for any defects and/or damage. If any problems are found immediately, or if any products are found not up to manufacturers' standard within 7 days of purchase, customers can contact Owell customer service hotline at +852 2317 7776 or email to to follow up. If the product is confirmed as not meeting the production standard, Owell guarantees to exchange the product with the same product model.
  3. If the product is temporarily out-of-stock or discontinued, customer may choose to upgrade to another model, and make up for the price differences.
  4. Return request MUST fulfill ALL of the following conditions:
    1. Customer must submit a return request within 7 days from the date product is received;
    2. The Product must be purchased from Owell Online Store or Owell Shops. For Products purchased from other authorized retailers, customers should contact the authorized retailers to arrange for an exchange;
    3. Customer should provide a reasonable cause when requesting a return.
  5. Customer’s return request will NOT be accepted under any of the following conditions:
    1. Return request is submitted over 7 days after the date product is received;
    2. Product is scratched, contaminated or stained;
    3. Product, its packaging and/or its accessories have been used, damaged, consumed or are incomplete;
    4. Warranty card, user’s manual and/or purchase invoice are missing;
    5. Product is damaged due to improper usage/operation;
    6. Product has been altered.
  6. All gift items must be returned together with the returned products. Otherwise the retail value of the gift item would be deducted from the refund.